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Cancellation Policy

Payments:
For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount need to be paid before the 15 days of tour program. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

Cancellation Policy:
In the event of cancellation of tour / services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

60 days prior to arrival: 10% of the Tour / service cost

45 days prior to arrival: 20% of the Tour / service cost

15 days prior to arrival: 25% of the Tour / service cost

07 days prior to arrival: 50% of the Tour / service cost

Less than 120 hours or No Show: No Refund

In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).

Some cancellation and refund policies are out of our tender:

Refund for hotel payment will follow the hotel's cancellation policy
Bus tickets policy will show the bus agents cancellation policy
Train tickets cancellations will follow the Railway's policy
Flight tickets cancellations will follow the airlines company policy

In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.

Our Liabilities & Limitations:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

Law & Jurisdiction:
For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Star Holidays and Tours will be under the exclusive jurisdiction of Court of Alleppey